This page has been put together for pet owners to keep them up-to-date on what to do if your pet needs veterinary care during the coronavirus (COVID-19 ) pandemic as it unfolds in Australia.
This information applies to all three of the Vetkind practices at Arana Hills, Ferny Hills (Fernlands), and Everton Hills.
⚠️ Last updated: 20/03/2020
Frequently Asked Questions
What should I do if I have need to see a vet during the coronavirus (COVID-19) pandemic?
During business hours, please phone your closest Vetkind practice:
| Arana Hills Veterinary Clinic | Mon, Thurs 8am – 7pm |
| 18 Nepean Avenue | Tues, Wed, Fri 8am – 6pm |
| Arana Hills QLD 4054 | Sat 8am – 3pm |
| 📞 3851 1366 | Sun Closed |
| Fernlands Veterinary Practice | Mon – Fri 9am – 5pm |
| 5/10 Woodhill Road | Sat, Sun Closed |
| Ferny Hills QLD 4055 | |
| 📞 3351 0500 |
| Everton Hills Veterinary Surgery | Mon – Fri 8am – 6pm |
| Everton Hills Shopping Village | Sat 9am – 12noon |
| 77 Camelia Avenue | Sun Closed |
| Everton Hills Q4053 | |
| 📞 3355 6724 |
🚑 For after hours emergencies, please call one of our nearby emergency centers at Albany Creek or Stafford Heights.
Do I need to make an appointment?
Appointments are preferred so we can be prepared for you. When making the appointment you will be asked some questions about your health and any possible contact with COVID-19 positive individuals. This will help us decide the best way to help you and your pet when you arrive at one of our clinics.
What do I do if I am currently under quarantine order or have been diagnosed with COVID-19 and need to bring my pet to you?
Please arrange a family member or friend who:
- Is not been diagnosed with COVID-19, and;
- Who has not been in close contact with a diagnosed person to bring your pet to the clinic.
What do I do if I have a cold or flu and need to bring my pet to you?
During this period, people with any symptoms of cold or flu are asked not to enter our veterinary clinics.
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- Try to arrange for someone else to bring your pet to the vet
- Consider if the appointment be scheduled for a later date
If it is not possible for someone else to bring your pet to the vet and your pet urgently needs attention, then please let us know when you make your appointment that you have a cold or flu
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- At the time of your appointment, please wait outside the clinic and phone reception to let us know you have arrived. A nurse will come out to you in the carpark to take the animal into the clinic for examination and treatment. The nurse will be wearing PPE (protective clothing) to protect against any virus that might be on your pet’s coat.
How are you keeping your clinics safe?
We have strict processes in place to ensure hygiene and safety at all times. During this outbreak of coronavirus (COVID-19) we will be increasing the frequency of regular cleaning of high-touch surfaces. This includes and is not limited to all reception surfaces.
Can I visit my pets if they need to be hospitalised?
In normal circumstances it is no problem for you to visit your pet, however in the current conditions we will be asking you to refrain from visiting your pet in order to reduce the risk to yourself and our team members.
Can COVID-19 infect pets?
At this stage there is no evidence that pet dogs or cats are a source of infection to other animals or humans.
Can my pet stay with me if I am quarantined or sick with Covid-19?
We know that your pet is part of your family and you will want them to have the same level of protection and care as any other family member. If you have COVID-19, there is no apparent risk to you or your pet from being in quarantine with you. However, it is best to avoid close contact with your pets such as hugging, licking and sleeping on your bed while you are infected. It might be possible for the virus to be on a dog or cat’s coat from sneezes or coughs from infected persons. And remember basic hygiene – all pet owners should wash their hands before and after handling their pet, their food and washing food/water bowls.